Help Desk and Technical Support services offered by Experimental IT (EIT) focuses on addressing and resolving IT-related issues faced by end-users within your organization. The core aspects of our support typically includes:
Incident Management: EIT follows established incident management processes to prioritize and categorize reported issues based on their severity and impact on business operations. This allows for efficient allocation of resources and timely resolution.
Troubleshooting and Diagnosis: EIT employs skilled technicians who analyze reported issues, gather relevant information, and perform troubleshooting to identify the root cause of the problem. We may utilize remote access tools or work directly with end-users to diagnose and resolve technical issues.
Remote Support: EIT offers remote assistance to end-users, allowing technicians to access their devices and systems remotely to troubleshoot and resolve issues. This approach minimizes the need for on-site visits and enables faster problem resolution.
User Training and Education: EIT provides training and educational resources to help end-users understand and effectively use IT systems and applications. This includes providing guidance on common issues, best practices, and self-help tools to empower end-users and reduce recurring problems.
Software/Application Support: EIT assists end-users with software-related issues, including installation, configuration, updates, and troubleshooting. We provide guidance and solutions to address software compatibility issues, bugs, and user errors.
Hardware Support: EIT offers support for hardware-related issues, such as desktops, laptops, printers, scanners, and other peripherals. We diagnose hardware problems, coordinate repairs or replacements, and ensure minimal disruption to end-users’ productivity.
User Account Management: EIT handles user account-related tasks, including user provisioning, access management, password resets, and permissions. We ensure that end-users have the appropriate access privileges to perform their job functions securely and efficiently.
With fast, reliable, and 100% U.S.A.-based support, EIT stands ready to optimize your resources and support your business in to the future!
